Emergency phone number
If you are experiencing a sewer backup, or water-related emergency you can call:
- Please contact Public Works 780-939-2590 during business hours, Monday to Friday, between 8 a.m. and 4 p.m.
- 780-965-0994 for help after hours
Staff will take your information and a utility operator will return your call within half an hour.
What not to do if your sewer is plugged or backed-up |
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What will the utility operator do |
Next steps:
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Prevent sewer backups before they happen.
Remember:
- Do not pour fat, oils or grease down the drain. Collect and dispose of them in your organics (green) cart.
- Do not flush wipes and other hygiene products. Even products labelled as flushable can clog pipes.
- Take unused medications to the pharmacy for disposal rather than flushing them down the toilet. Pharmaceuticals are not treated and end up in our water environment.
- Properly dispose of household hazardous waste. Materials such as paint, glycol and motor oils are accepted at the Household Hazardous Roundup.