Sewer Backup

Emergency phone number

If you are experiencing a sewer backup, or water-related emergency you can call:

Please contact Public Works 780-939-2590 during business hours, Monday to Friday, between 8 a.m. and 4 p.m.
780-965-0994 for help after hours

Staff will take your information and a utility operator will return your call within half an hour.

Come to the address and assess the problem.
The utility operator will check the main sewer lines, both upstream and downstream from the house.
If the main is clear, the operator will instruct you to call a plumber.

After the plumber has cleared the line, and if the blockage was caused by a structural failure;
We will schedule an appointment for staff to perform a camera inspection of your service, providing that a four inch clean out access is available in your home.
Staff will discuss the results of the inspection with you and advise if further action is required.

Do not pour fat, oils or grease down the drain. Collect and dispose of them in your organics (green) cart.
Do not flush wipes and other hygiene products. Even products labelled as flushable can clog pipes.
Take unused medications to the pharmacy for disposal rather than flushing them down the toilet. Pharmaceuticals are not treated and end up in our water environment.
Properly dispose of household hazardous waste. Materials such as paint, glycol and motor oils are accepted at the Household Hazardous Roundup.