Sewer Backup

Emergency phone number

If you are experiencing a sewer backup, or water-related emergency you can call:

  • Please contact Public Works 780-939-2590 during business hours, Monday to Friday, between 8 a.m. and 4 p.m.
  • 780-965-0994 for help after hours

Staff will take your information and a utility operator will return your call within half an hour.

What not to do if your sewer is plugged or backed-up

  • Flush the toilet
  • Run the dishwasher or laundry machine
  • Fill the tub or take a shower

What will the utility operator do

  • Come to the address and assess the problem.
  • The utility operator will check the main sewer lines, both upstream and downstream from the house.
  • If the main is clear, the operator will instruct you to call a plumber.

Next steps:

  • After the plumber has cleared the line, and if the blockage was caused by a structural failure;
  • We will schedule an appointment for staff to perform a camera inspection of your service, providing that a four inch clean out access is available in your home.
  • Staff will discuss the results of the inspection with you and advise if further action is required.

Prevent sewer backups before they happen.


  • Do not pour fat, oils or grease down the drain. Collect and dispose of them in your organics (green) cart.
  • Do not flush wipes and other hygiene products. Even products labelled as flushable can clog pipes.
  • Take unused medications to the pharmacy for disposal rather than flushing them down the toilet. Pharmaceuticals are not treated and end up in our water environment.
  • Properly dispose of household hazardous waste. Materials such as paint, glycol and motor oils are accepted at the Household Hazardous Roundup.