Privacy Statement

Thank you for reviewing our privacy statement. We will not collect personal information about you when you visit our website unless you choose to provide that information to us.

Commitment to privacy

The Freedom of Information and Protection of Privacy Act (FOIP) governs how we collect, use and disclose personal information.

This privacy statement details how and when we collect and use your personal information when you are accessing online services, or providing personal information through email or forms.

Information collected and stored automatically

If you browse through the website, read pages, or download data, we will gather and store certain information about your visit automatically. This information does not identify you personally; it only collects data regarding:

  • The internet domain, if you use a private internet access account, and the IP address (an IP address is a series of numbers that are automatically assigned to your computer whenever you go online);
  • The type of browser and operating system used;
  • The date and time of the visit;
  • The pages and documents viewed; and
  • If you linked to our website from another website, the address of that website.

This information helps make our site more useful to visitors by providing data on: the number of visitors, the types of technology used and to determine which documents are accessed most often.

We will not identify users nor their browsing activities, except as required by a law of Alberta or Canada or if we are compelled to produce this information for a legal proceeding.


We are constantly improving our site to help make it more useful for you. In order to do this, we gather statistics about which pages you visit while on the website. This data helps track the number of visitors and determines where we should put information so it is easier to find.

This temporary file, called a “cookie”, is saved on your hard drive.

This cookie does not collect any identifying information such as your name, address, email address or phone number. It collects information such as:

  • Your IP address (a series of numbers that are automatically assigned to your computer when you go online);
  • The type of web browser and operating system you use;
  • The date and time you visited the site;
  • Which pages you visited;
  • The order you visited the pages;
  • How long you spent on each page;
  • The page you entered the site on;
  • The last page you looked at before you left.

Third party cookies

When visiting our website, your browser may receive longer-term cookies from Google, a third party. Consequently, Google may track your online activities across other websites.

If you are concerned about cookies, you can adjust your web browser settings to reject them. However, this may impact your use of our websites and services. Please review your browser settings and plugins to configure whether and how you receive cookies.

Privacy and links to other sites

Our website contains links to other sites. We are not responsible for the content and privacy practices of other websites. We encourage you to examine the privacy policy and disclaimers to make your decisions regarding the accuracy, reliability and correctness of material and information found.


For site security purposes and to ensure that this service remains available to all users, this computer system employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

Except for authorized law enforcement investigations, no other attempts are made to identify individual users or their usage habits.

Providing personal information

Most of the information on the website does not require you to identify yourself. You may access it anonymously. We do collect your personal information when you choose to provide it. We collect only as much personal information as is necessary to assist you in conducting business with us via the website. The only personally identifying information arising from your use of our website is what you voluntarily supply.

We attempt to provide you with multiple “channels” for conducting business (i.e. telephone, walk-in, mail-in, fax-in) in addition to the website. If you have concerns about using the website to conduct your business with us, please be assured that alternative channels are available.

Why personal information is collected

We collect and retain personal information for the following reasons:

  • To process your requests for services, products or additional information
  • To communicate with you regarding services that you have requested
  • To meet legal and regulatory requirements

Correcting/changing personal information

If your personal information changes (e.g. name, address, postal code, telephone number, email address etc.), or you no longer desire our service, we will correct, update or remove the information.

Use and disclosure of personal information

The Town is the owner of the information collected on the site. We do not use or retain personal information that you provide for any secondary purposes unless you have first been notified and your permission has been obtained. We will not sell, rent, share or otherwise disclose your personal information to any organization or individual outside of the Town unless you are first notified and your permission is received, except in the following circumstances:

  • To companies contracted to process your requests
  • For law enforcement purposes
  • For purposes of acting in an emergency to facilitate contact with your next of kin or friend if you become injured or take ill

From time to time our website may request information from you through surveys or ask permission to send you special offers. Your participation will be completely voluntary and you will have a choice of whether or not to participate. Any survey information will be used solely for the purposes of monitoring and/or improving our services and products. If you choose not to participate, you will still be able to use the website.

Protection of personal information

We take every precaution to protect your personal information on the website. We maintain security standards and procedures regarding unauthorized access to customer information to prevent unauthorized removal or alteration of data.


Personal information is being collected in accordance with section 3 of the Municipal Government Act, and section 33 of the Freedom of Information and Protection of Privacy Act. It will be used to distribute an electronic newsletter and is only used for this purpose. Once you have signed up for our E-Newsletter you will have the option to unsubscribe at any time.

Using our online services

Click Here for eServices

When you register for one of our online services; for example, your utility account, we compile a profile for you for that service. Your profile includes your name, address, account number(s), customer identification number and other information, relevant to the specific service.

Each time you use our online services, we collect your customer identification number, information about the transactions that you complete and any web pages you visit while using the service.

We use your profile in responding to your inquiries on the service. We use your customer identification number to identify you as a user of the service. We use the transaction information to assess and improve the service.

Online questionnaires/surveys

Occasionally we invite public comment through questionnaires/surveys for the purposes of program evaluation and planning and/or to obtain public input.

In some instances, we utilize the services of a third party service provider. Information from these questionnaires may be stored electronically on a server in the U.S.A. and may be subject to U.S. laws.

Participation in questionnaires/surveys is done on a voluntary basis, and in most cases, no personal information is required when residents complete online questionnaires/surveys.

If we need to collect your personal information, we would indicate this on our website with the questionnaire/survey, and provide a name and contact number for the individual who can answer any questions you may have about the collection.

Our intent is to provide enough information to allow you to make an informed decision on whether to participate and provide personal information.

Photo submissions

We encourage public participation, including photo and video contests and public photo submissions. To ensure this process is managed correctly, we will accept electronic consent in relation to photo submissions made to us by members of the public.