We buy safe, reliable potable water through a regional transmission line from EPCOR, who is responsible for water treatment.
Emergency phone number
If there is a water related emergency, call:
- 780-939-2590 during business hours, Monday to Friday, between 8 a.m. and 4 p.m.
- 780-965-0994 for help after hours
Before you hire a contractor
Have questions or concerns regarding your water, sani or storm system? Call and schedule an appointment before you hire a contractor. Utility staff will assess the problem and advise if further action is required.
- 780-939-2590 Monday to Friday, between 8 a.m. and 4 p.m.
Water quality
Certified Water and Wastewater Operators monitor our water quality in accordance with Alberta Environment guidelines and legislation. EPCOR provides daily source water quality results, including water hardness.
Water conservation
Water conservation is important to everyone. Conserving water benefits our natural ecosystems, reduces energy use and can even save you money. Making simple changes around your home can significantly lower your water usage.
To learn more:
- Toilet Rebate Program
- Voluntary odd-even watering program
- Tips to save water indoors
- Tips to save water outdoors
- EPCOR Efficiency and Conservation Tips
- Xeriscaping (Landscaping)
Sewer/wastewater
As the homeowner, you are responsible for pipes within your house and property, as well as blockages caused by anything flushed down the drains or by roots from trees within your property.
We are responsible for the pipe from you service connection (also called a water valve) on your lawn or driveway to the sewer main.
Water billing and rates
Learn how you can pay your utility bill and the available payment options. View our water rates, sewer rates, source control, and stormwater service charges.
RV sani dump |
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We have a sani dump located at 9908 104 Street (in the Ray MacDonald Sports Center parking lot). The RV dump is open 24-hours a day year round, although water is only available during spring and summer months. The water is not potable and is for rinsing only. |
Sewer/wastewater treatment |
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The sewer system collects wastewater from your home or business and transports it to the Alberta Capital Region Wastewater Commission for treatment. |
Sanitary sewer flushing |
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We flush sanitary sewers annually from May to October. The work will not affect homeowners or cause any disruption to service, although there is a possibility that small spills, noise and odours may appear in some homes. The sewer cleaning process uses a high-pressure water jet to scrub the pipe. When the water jet passes through the sewer main, the water pressure draws air through the pipes. This air movement has the ability to push out, or pull in the water and air held inside your toilets, showers, sinks and floor drains. Flushing the lines removes sand, gravel and grease from the sewer mains. This preventative maintenance operation helps to prevent sewer blockages, odour generation and premature wear of infrastructure. |
Drainage and stormwater management |
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Our drainage and stormwater management system gathers rainfall and surface water runoff to help reduce flooding. |
Seasonal odour |
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A smell similar to rotten eggs can appear in the spring following snow melt. The smell can be present both inside and outside the home and last for up to a few weeks dependent on meltwater flow. What is the town doing to control the odour?
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To help you prepare for the worst, learn more: |
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