Water Services

We buy safe, reliable potable water through a regional transmission line from EPCOR, who is responsible for water treatment.

Emergency phone number

If there is a water related emergency, call:

  • Please contact Public Works 780-939-2590 during business hours, Monday to Friday, between 8 a.m. and 4 p.m.
  • For after hours emergencies please call 780-965-0994.

Before you hire a contractor

Have questions or concerns regarding your water, sani or storm system? Call and schedule an appointment before you hire a contractor. Utility staff will assess the problem and advise if further action is required.

  • Please contact Public Works 780-939-2590 Monday to Friday, between 8 a.m. and 4 p.m.

Water quality

Certified Water and Wastewater Operators monitor our water quality in accordance with Alberta Environment guidelines and legislation. EPCOR provides daily source water quality results, including water hardness.

Water conservation

Water conservation is important to everyone. Conserving water benefits our natural ecosystems, reduces energy use and can even save you money. Making simple changes around your home can significantly lower your water usage.

To learn more:

Sewer/wastewater

As the homeowner, you are responsible for pipes within your house and property, as well as blockages caused by anything flushed down the drains or by roots from trees within your property.

We are responsible for the pipe from your service connection (also called a water valve) on your lawn or driveway to the sewer main.

Water billing and rates

Learn how you can pay your utility bill and the available payment options. View our water ratessewer ratessource control, and stormwater service charges.

RV sani dump

We have a sani dump located at 9908 104 Street (in the AAA Arena parking lot).

The RV dump is open 24-hours a day year round, although water is only available during spring and summer months. The water is not potable and is for rinsing only.

Water has been turned off and will remain off until spring 2023.

Sewer/wastewater treatment

The sewer system collects wastewater from your home or business and transports it to the Alberta Capital Region Wastewater Commission for treatment.

Sanitary sewer flushing

We flush sanitary sewers annually from April to October.

The work will not affect homeowners or cause any disruption to service, although there is a possibility that small spills, noise and odours may appear in some homes. Odours will dissipate soon after the line is flushed. Open windows to minimize the smell. Keeping toilet lids closed on a regular basis is helpful. 

The sewer cleaning process uses a high-pressure water jet to scrub the pipe. When the water jet passes through the sewer main, the water pressure draws air through the pipes. This air movement has the ability to push out, or pull in the water and air held inside your toilets, showers, sinks and floor drains. Flushing the lines removes sand, gravel and grease from the sewer mains. This preventative maintenance operation helps to prevent sewer blockages, odour generation and premature wear of infrastructure.

Drainage and stormwater management

Our drainage and stormwater management system gathers rainfall and surface water runoff to help reduce flooding.

Seasonal odour

A smell similar to rotten eggs can appear in the spring following snow melt. The smell can be present both inside and outside the home and last for up to a few weeks dependent on meltwater flow.

The smell is actually due to “spring turnover” that occurs in our storm ponds all around town as the winter ice melts. Odours from storm ponds are normal due to the accumulated organic material at the bottom of the pond that is getting mixed up as the ice melts and disturbs the ‘eco-system’, causing odour. Unfortunately, the smell may last a few weeks until the ice on our ponds melt completely.

One way to help lessen the smell inside your house (which enters through the sump pump pipe in the house) is to make sure that you have water in your sump. The water should at minimum cover the bottom portion of the pump, we suggest adding water to mid-pump level. 

To help you prepare for the worst, learn more: